Email us
To reach our online customer service team by email, click "email us" to provide details and your contact information.
Contact Us
If you have any queries or wish to place an order over the phone, our dedicated customer service team will be delighted to help.
Monday - Thursday: 8:00am - 8:00pm GMT
Friday: 9:00am - 5:30pm GMT
Saturday: 9:30am - 3:00pm GMT
Sunday: Closed
PHONE
Our customer service team are available to answer your call from Monday to Saturday, opening hours are shown above.
Our customer service team are available to answer your WhatsApp messages from Monday to Friday. Please note WhatsApp messages are valid for 24 hours, our customer service team will endeavour to respond within that time period, otherwise we will call you.
Live Chat
To reach an available online customer service team member by chat, click the "live chat" icon in the bottom right corner for personalised advice.
EU product safety enquiries
For EU product safety enquiries click "email us" to contact our team.
FAQs
Yes, if you wish to make a purchase over the phone or email, our customer service team will be delighted to help. Please do call, email or chat with the team.
Yes, if you wish to make a purchase over the phone or email, our Bespoke Stationery Consultants will be delighted to help.
Yes, our bespoke stationery services are available both online and in-store at our Sloane Street store in London. To book your private appointment or to discover our online service, click here.
UK orders will be delivered within 5 working days for non-personalised orders. For orders with personalisation, please allow an additional 2 working days. For full details regarding delivery turn times to all destinations, please see our delivery information.
You can find out more information about our returns policy here.