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Delivery Cost & Timings
We offer standard delivery or express next-day delivery for orders placed before 1pm. Due to their bespoke nature, personalised orders will require additional business days for both standard and express delivery.
During busy times such as our Sale period, Valentine’s Day, Mother’s Day and Father’s Day, please allow an additional 2-3 days for despatch.
DESTINATION | DELIVERY SERVICE | PRICE | TIMINGS |
---|---|---|---|
Europe | Standard | 9€ | 4-7 business days |
Enjoy complimentary delivery on all orders over 300€ | |||
Express | 15€ | 2-3 business days |
* This shipping promotion excludes delivery to Malta and Cyprus as standard shipping does not operate in these countries.
For all orders delivered to European countries that are not members of the EU, Customs and Duties charges will be payable by the recipient.
Additional Delivery Information
We will endeavour to dispatch your order the same day if ordered before 1pm (GMT/BST) Monday to Friday. Orders placed after 1pm (GMT/BST) Monday to Friday will be dispatched the following business day; orders placed after 1pm (GMT/BST) on Fridays will dispatched the following Monday.
Order Tracking
On dispatch of your order you will be sent a shipping confirmation email with your carrier information and tracking number. Due to current legislation, we are unable to deliver to private addresses in the Russian Federation.
Customs & Duty Charges
For further assistance, contact Customer Services.
Personalised Leather Goods
Personalised items require an additional 2-3 business days for completion and cannot be accepted for exchanges or refunds.
Personalised Stationery
Express shipping is not available for this service.
Once your order is placed, we will email you a typeset proof to review. After approval, please allow eight business days for your order to be complete and dispatched.
Customer Service
- United Kingdom
- Email: enquiries@smythson.com
- Tel: 0845 873 2435
- Rest of World
- Email: enquiries@smythson.com
- Tel: +44 0808 164 1801