Returns Policy

Items purchased on Smythson.com in a new and saleable condition may be returned for exchange or refund within 28 days of purchase. Items must be accompanied by the original proof of purchase and documentation, as well as re-packaged in original packaging. A complimentary pre-paid label will be included inside the original packaging, for you to return your item(s), please ensure you keep hold of this; valid for UK-based returns only.

Once our Customer Service team receives your return we will aim to process it within 28 days.

Please ensure that all returns sent to our Customer Service team are sent using an insured and trackable service. Smythson cannot accept responsibility for returned items that are lost in transit or fail to reach us.

Any items that are returned outside of the return period, damaged or worn or sent without the original documentation will not be accepted and will be returned to the customer.

Gift recipients are entitled to a merchandise exchange or online gift card. Exchanges will only be offered at the current retail price for items that are in perfect condition, with the original packaging, and are part of non-discontinued collections or lines.

We regret that we are unable to offer any form of refund or exchange for personalised stationery or leather products. This does not affect your statutory rights.

If you believe you’ve received a faulty or damaged item, please first contact us at enquiries@smythson.com or 0207 629 8558.

Online Returns Process

To make a return:

1. Securely place your item(s) inside the original packaging.
2. Complete the blue delivery note, including the reason for your return, and place it inside the parcel.
3. Arrange your return using a courier of your choice. Please ensure you use an insured and trackable service. Any return shipping costs, customs duties or other charges are your responsibility.
4. For further assistance, please contact our Customer Service team.